Do you live sustainability and design, are you open and communicative? Do you want to work in a dynamic team? Then you've come to the right place: We are looking for a dedicated person for the position of Back Office Specialist (100%) as a maternity cover from August 1, 2025 at the latest or by agreement for a limited period until January 31, 2026 to support our team and help take our customer relationships to the next level. In this versatile role, you will have the opportunity to utilize your skills in customer service, sales and internal management. If you are a proactive, customer-focused individual with a passion for service excellence, you should definitely read on.

YOUR PROFILE

Every person who works for us and represents the brand to the outside world is a "Brand Ambassador". So you are also a face of the brand. Sustainability is also important to you in your everyday life. You consume consciously and mindfully. 

• You have proven experience in customer service in a retail environment, ideally in the back or front office 
• You have a positive, customer-oriented mindset with strong communication skills in German and English; French is a plus
• You enjoy direct contact with customers by telephone. So if you would rather pick up the phone than send an e-mail in a challenging situation, we would be delighted to hear from you
• You are a proactive person who recognizes challenges and opportunities and prepares solutions independently
• You generally have a good overview and remain calm even under pressure, solving conflicting goals is a positive challenge for you
• You have experience with customer service tools (e.g. Odoo or similar systems) and are confident in understanding and structuring documents from different functional areas
• You enjoy working both independently and as part of a team
• You are proactive, adaptable and extremely service-oriented
• You have completed training or studies in the commercial sector
  

YOUR RESPONSIBILITIES

• Customer support by e-mail, telephone, ticket system and coordination of inquiries for the B2B sales channels and own stores.
• Order processing, document management and database maintenance
• Supporting the sales team with sales activities
• Processing of orders, returns and exchanges
• Processing customer complaints from the B2B and B2C sales channels (own stores and online store)
• Ensuring customer satisfaction
• Creation of customer master data and maintenance of relevant events in the CRM system
• Cooperation with Operations > Stock update / Commercial Product Infos
• Proactive support in accounting and internal interface tasks
• Collaboration with other internal departments to solve specific customer issues and work on future-oriented projects
  

WE OFFER

• We are a very innovative company and never stop learning. 
• We offer a corporate culture in which you can make a strong contribution.
• Our products are produced before your eyes - you can fully stand behind them. 
• We offer 5 weeks vacation, 50% discount on Soeder products and free refills as well as offers at some of our partners. 
  

WORKPLACE

You will work in our new soap factory in the SBB workshop in Zurich-Altstetten. 

APPLICATION

Do you appreciate our products and company philosophy and feel that they appeal to you? Then we look forward to receiving your application! Please send it including a letter of motivation, CV and certificates of competence to [email protected]