Do you live sustainability, are you open-minded and technically adept? Would you like to work in a dynamic team? Then you've come to the right place: we are looking for a committed person for the position of Technical Manager (80 - 100%) with immediate effect or by arrangement. In this position, you will be responsible for the operational readiness of our production facilities and infrastructure. You will be the central point of contact for preventive and reactive maintenance, the continuous improvement of our production processes and the project planning and commissioning of new machines. Working closely with various teams, you will ensure that our production runs smoothly and remains technically up to date.

YOUR PROFILE

• You have completed technical training or a degree in mechanical engineering, electrical engineering or a comparable field of study
• You have several years of experience in the maintenance and repair of production facilities, ideally in an industrial environment
• You have experience in project management, commissioning machines and systems
• You have a good eye for process optimization and a solution-oriented way of working
• You are interested in sustainable production
• You have experience with GMP
• You have team spirit, strong communication skills and a proactive approach to work
• You have a good command of written and spoken German and English
  

YOUR RESPONSIBILITIES

• Preventive maintenance of production facilities and infrastructure: spare parts management, preparation and execution of the periodic maintenance plan for production facilities and machinery, implementation of preventive maintenance measures
• Reactive maintenance: Finding solutions quickly and efficiently in the event of faults during ongoing operations, analyzing the causes of faults and developing preventive measures
• Ongoing further development of production facilities: identifying potential for improvement, recognizing weak points in existing processes and facilities, implementing technical improvements and automation
• Project planning and commissioning of new production facilities: researching new machines and technologies, communicating with suppliers, commissioning and documentation, carrying out training for new machines and systems, project management (including resource planning, budget control and time management)
• Workshop: Ensuring the operational readiness of the workshop, carrying out repairs and adjustments

WE OFFER

• We are a very innovative company and never stop learning
• We offer a corporate culture in which you can make a strong contribution
• Our products are produced in front of your eyes - you can fully stand behind them
• We offer 5 weeks vacation, 50% discount on Soeder products and free refills as well as offers at some of our partners
• A dynamic working environment in a growing company

WORKPLACE

You will work in our new soap factory in the SBB workshop in Zurich-Altstetten. 

APPLICATION

Do you appreciate our products and company philosophy and feel that they appeal to you? Then we look forward to receiving your application! Please send it including a letter of motivation, CV and certificates of competence to [email protected]

Do you live sustainability and design, are you open and communicative? Would you like to work in a dynamic team? Then you've come to the right place: we are looking for a dedicated person for the position of Back Office Specialist (80 - 100%) to support our team and help take our customer relationships to the next level. In this versatile role, you will have the opportunity to utilize your skills in customer service, sales and internal management. If you are a proactive, customer-focused individual with a passion for service excellence, you should definitely read on.

YOUR PROFILE

Every person who works for us and represents the brand to the outside world is a "Brand Ambassador". So you are also a face of the brand. Sustainability is also important to you in your everyday life. You consume consciously and mindfully. 

• You have at least 3 years of demonstrable experience in customer service in a retail environment, ideally in the back or front office 
• You have a positive, customer-oriented mindset with strong communication skills in German and English; French is a plus
• You enjoy direct customer contact by telephone. So if you would rather pick up the phone than send an e-mail in a challenging situation, we would be particularly pleased to hear from you.
• You are a proactive person who recognizes challenges and opportunities and prepares solutions independently
• You generally have a good overview and remain calm even under pressure, solving conflicting goals is a positive challenge for you.
• You have experience with customer service tools (e.g. Odoo or similar systems) and are confident in understanding and structuring documents from different functional areas
• You enjoy working both independently and as part of a team
• You are proactive, adaptable and extremely customer-oriented
• You have completed training or studies in the commercial sector

YOUR RESPONSIBILITIES

• Customer support by e-mail, telephone, ticket system and coordination of inquiries for the B2B sales channels and own stores.
• Order processing, document management and database maintenance
• Supporting the sales team with sales activities
• Processing of orders, returns and exchanges
• Processing customer complaints from the B2B and B2C sales channels (own stores and online store)
• Ensuring customer satisfaction
• Creation of customer master data and maintenance of relevant events in the CRM system
• Cooperation with Operations > Stock Update / Commercial Product Infos
• Proactive support in accounting and internal interface tasks
• Collaboration with other internal departments to solve specific customer issues and work on future-oriented projects

WE OFFER

• We are a very innovative company and never stop learning. 
• We offer a corporate culture in which you can make a strong contribution.
• Our products are produced before your eyes - you can fully stand behind them. 
• We offer 5 weeks vacation, 50% discount on Soeder products and free refills as well as offers at some of our partners. 

WORKPLACE

You will work in our new soap factory in the SBB workshop in Zurich-Altstetten. 

APPLICATION

Do you appreciate our products and company philosophy and feel that they appeal to you? Then we look forward to receiving your application! Please send it including a letter of motivation, CV and certificates of competence to [email protected]

Do you live sustainability and design, are you open and communicative? Would you like to work in a friendly team? Then you've come to the right place: we are looking for a Store Manager for our store in Basel Bahnhof from November 1, 2024. Your workplace is in the heart of the city. 

YOUR PROFILE

Every person who works for us and represents the brand to the outside world is a "Brand Ambassador". So you are also a face of the brand. This means that you should be concerned with more than just selling our products. Sustainability is also important to you in your everyday life. You consume consciously and mindfully. 

Experience in sales or a similar position is an advantage, but career changers are welcome. Above all, it is important that you share our values - and that you are motivated to look after our customers.

• You are interested in sustainable, locally manufactured products and enjoy sharing your knowledge with the outside world. 
• You are open and extroverted and have a talent for making contacts quickly. 
• You like to actively contribute to Soeder's success.
• You are organized and willing to learn, speak fluent German and have a good command of English.
• You are a sales talent. 
• You have excellent organizational and leadership skills
• You have good communication and interpersonal skills with customers, employees and store managers  
• You have excellent leadership skills and the ability to work with teams

YOUR RESPONSIBILITIES

• You inspire local people for our brand and our philosophy.
• You look after the active customer base and maintain the POS on site. 
• You work accurately, independently, reliably and are flexible.
• You have a combination of organizational and communication skills, good sales skills and attention to detail.
• You are a brand ambassador.
• Monitoring of activity based on various KPIs
• Supporting the Retail Manager in achieving or exceeding defined sales plans and key performance indicator targets
• Training employees to increase sales through the consistent development of product knowledge and customer service standards
• Ensure that store plans and targets are adhered to by employees
• Coordinate daily customer service processes (e.g. sales processes, orders and payments)

WE OFFER

• We are a family team of highly motivated people who work and interact with each other in a friendly and professional manner. 
• We are a very innovative company and never stop learning. 
• We offer a contemporary corporate culture in which you can make a strong contribution.
• Our products are produced before your eyes - you can fully stand behind them. 
• We offer 5 weeks vacation, 50% discount on Soeder products and free refills as well as offers at some of our partners. 

YOUR WORKPLACE

You work in our store at Basel train station. 

APPLICATION

Do you have the desire - and the impression that you have the know-how and drive for this position? We would like to leave it up to you how you apply. The classic way with a CV and letter of motivation or with a short video - we look forward to receiving your application at [email protected]